Tell us about the machine.

Email is the best way to reach us, and it goes straight to Dale. If a line is down, put URGENT at the start of the subject and we'll answer as fast as we can.

What helps us answer quickly

• What the machine or line does, and what it's doing wrong (or what you want it to do)
• The controller and HMI models if you know them, e.g. Q03UDV, R08CPU, FX3U, GT2710
• Whether you have the program files, and whether they match what's running
• How often the problem happens, and anything that seems to trigger it
• Your timeline, and whether remote access is possible

Please don't email passwords or remote-access credentials. We'll arrange a secure way to share those once we're working together.